California Moving Tariff: Official State Policies on Estimates & Costs
Interstate moving companies must have licensed from the state of California. This is crucial. Please contact our company today if you would like help getting licensing. Also, click the links on our site to make any California tariff-rated buys that you need. This will save your company time and money. The following information is straight from the California Bureau of Household Goods and Services. It pertains to Max Rate Tariff 4. Here is the state’s official policy about revised estimates and costs.
The BHGS recommends that customers seek written estimates from at least two companies. This is so customers can have the ability to compare and contrast prices. These estimates are binding for moving companies. Each estimate requires a visual inspection. The company should then write down the projected total charges. Keep in mind that a verbal rate quotation does not count as an estimate. What is that type of quote? It is when a company states how much a move is going to cost per hour or per 100 pounds. Moving companies and customers should recognize that verbal estimates are never binding. The companies should ensure that all estimates get presented in written form.
The Importance of Communication
Companies should encourage potential customers to relay as much detailed information as possible. This makes it easier for the customers to compare their estimates. The customers will then stipulate the precise items and goods that they want moved. They may request special services that affect pick-up and delivery terms. For example, a customer may need workers to walk up three flights of stairs. Companies should understand everything relevant about a customer’s home. This is to prevent both accidents and having to demand unexpected charges.
Determining Moving Rates
Interstate moving rates get calculated due to the number of constructive miles. This involves the milage that takes driving conditions into account. What’s considered a long-distance move by law? Any move that is longer than one hundred constructive miles. Long-distance moves have to get charged based on the mileage basis and the weight of the goods. Fewer than one hundred constructive miles is a local move by definition. Local moves involve companies charging customers by the hour. It is not required for movers to provide visual inspections. Written estimates are also not required for local moves. But the rate per hour must always get quoted.
It is up to the moving company what required charges should occur. Here is an example. Let’s say there is an hourly move. The company has a legal right to charge a for four hours. This is the case even if the duration of the move is two hours. It depends what that company’s official policy states. The same concept applies to long distance moves. The company could charge someone for the weight of 7,000 pounds. That can take place even if the actual weight of the goods is 4,000 pounds. Again, the company can have their own terms as official company policy.
It is up to moving companies how they want to go about charging for unpacking and packing services. Long distance movers often charge extra. Those charges get based on factors such as flights of stairs and having to use elevators. (The stairs-charge should not apply to single family homes.) Moving companies also have a right to charge if the truck cannot get close to the drop-off spot. The specific number here is 75 feet. That is how far the tailgate of the truck should be before issuing this charge.
Say the customer adds extra items. Or, say he or she requests a service that is not in the original estimate. This is when a moving company conducts a Change Order for Services. This can happen before doing the extra services or at the date of pickup. Ensure that the customer fills out a form before these actions take place. Also sign the 60 cents per pound insurance.